October 23, 2017

Datacard Error 102 Card Not In Position

Recently a client card printer was receiving 'Error 102 Card Not In Position'.

This client is using a Datacard® CD800™ ID Card Printer, and printing on adhesive-back cards.

Datacard provides the following error description and comments:

Card did not reach the required position

  • The card is either lost in the printer (not seen by a sensor) or the card is stuck in the printer (sensor never cleared). 
  • Dirty rollers or sensors. Run cleaning card (possibly a few times), then check sensors. 
  • If test cards print fine but do not print from client's application, it could be the page setup in the application, make sure it is set for ISO-ID1 (standard CR80 size card). 
  • Check ribbon cables in the multi-hopper for proper seating of cable ends. 
  • Check all sensor connections for proper seating of connections. 
  • Check all sensor for proper seating in assembly.

The reason behind the error for this specific client printer, is they were printing on CR79 size cards, and not CR80.

What was somewhat bizarre at first, is that the cards were stopping at the exact same position, just before the platten roller.

After cleaning the printer rollers and card path and sensors, and checking all connections, and still receiving the same error, something came to mind...card size.

Until recently the client was using CR80 size cards, yet received CR79 cards somehow, and were not aware, and so all of a sudden the printer was giving this error, and the client could not print any cards.

The Datacard® CD800™ printer can not print on CR79 size cards, only CR80.  

Models before the CD800, such as the SP35 and SP55 and SP75 could all print on CR80 and CR79 size cards.

Datacard® SD260 and SD360 card printers also can not print on CR79 size cards.

The reason is because Datacard changed the card path on these newer models, specifically taking away the card guide with spring, which allowed for the different sizes of cards to be used.

If you experience this error, please first try clean your printer.  If them problem persists, double check the cards you are using, that it is the right size and is accepted by your model of card printer.  And then also verify the card type/size settings in the printer driver, and even your card application software.

For more information, questions, and advice, please contact DKC Associates.

October 20, 2017

HID Global Smart Cards for FIPS 201 compliant Personal Identity Verification

HID Global announces the availability of the Crescendo PIV smart card that enables organizations to comply with FIPS 201 and that is part of the HID PIV Enterprise solution.

The Crescendo PIV is dual interface card that enables cryptographically secure authentication through either a contact interface, by inserting the card in a smart card reader, or a contactless interface, presenting the card to a contactless smart card reader or NFC enabled device. The card uses a FIPS 140-2 Level 2 certified cryptographic module and is capable of containing multiple keys and certificates as specified in NIST special publication 800-73. This card is part of the HID PIV Express and HID PIV Enterprise solutions, which help organizations improve their security posture, comply with mandates, and improve the user experience.

Crescendo PIV is meant to be issued and managed by ActivID Credential Management System. By exposing a standardized card edge, the card can work out of the box with major operating systems or can work in combination with ActivClient middleware that provides additional diagnostic, usability and integration features.
HID Global Crescendo® Smart Card
CRESCENDO PIV HIGHLIGHTS
  • One card for physical and IT access featuring a cryptographic secure element
  • Allows access to doors, computers, network and cloud. PKI based authentication, digital signature and encryption
  • Integrated and tested with ActivID® ActivClient®, ActivID Credential Management System, HID PIV Express® and HID PIV Enterprise®
  • Compliant with FIPS 201 mandates for physical and logical access
  • Optimized performance for faster physical access using digital certificates
  • NIST FIPS 140-2 Level 2 security certification
  • NIST FIPS 201 interoperability certification 
The Crescendo PIV is part of the Crescendo smart card product family that offers the following additional options for deployments where FIPS 201 compliance is not a mandatory requirement:
  • Crescendo C1100 – a hybrid card for deployments with focus on compatibility with traditional PACS technologies, managed by ActivID CMS.
  • Crescendo C1150 - a C1100 smart card for deployments managed by Microsoft mini-driver based applications as well as HID's ActivID ActivClient.
  • Crescendo C1300 – a dual interface card that allows use of digital certificates over NFC; compatible with physical access installations based on Seos
  • Crescendo 144K FIPS – a hybrid card with NIST FIPS 140-2 certification available with combinations of traditional PACS technologies

Crescendo smart cards enable access to a broad range of applications, like PKI based authentication, digital signature, and data encryption. Use cases also include secure login to workstations and laptops, web-based cloud applications, or VPN gateways.

The card leverages HID Global’s Identity Applet Suite, which offers secure storage and protection for cryptographic keys and their associated digital certificates, as well as personal information.

The Crescendo PIV smart card is available to order now.
Please Contact Us for more information and pricing.

HID Global Crescendo® Smart Card Data Sheet 

October 19, 2017

Entrust Datacard TruCredential 7.3.1 Connection Issue

TruCredential 7.3.1 Unable to connect to client after upgrade to 7.3.1

PLEASE NOTE...this solution should only be applied by your systems administrator !

After a client workstation is upgraded to TruCredential 7.3.1, the server may be unable to connect to client devices. The desktop shortcut may also open to an invalid URL.
This issue will be resolved in the release of 7.3.2.

Solution:
On the upgraded client workstation:
  1. Open the start menu and go to Datacard ➛ TruCredential and click Shutdown. 
  2. Using a text editor such as Notepad, open server.xml located in the conf folder under the TruCredential installation directory (C:\Program Files\Datacard\TruCredential\conf by default). 
  3. Search for “${text.tomcat.port}”. Replace this with your client port number. 
  4. Save the server.xml file. 
  5. Open the start menu and go to Datacard ➛ TruCredential and click Start. 
  6. Delete the “Sign In” shortcut from the desktop and start menu. 
  7. Right-click the desktop and go to New ➛ Shortcut. 
  8. Enter the TruCredential server URL. Click Next. Enter “Sign In”. Click Finish. 
  9. Copy the new shortcut into the start menu.

Entrust Datacard Proprietary

October 17, 2017

Datacard® SmartTrade Promotion Extended to December 31, 2017

Entrust Datacard CD800™ and CD800™ with Lamination SmartTrade Promotion
Entrust Datacard is extending the SmartTrade Program for the CD800™ Card Printer and CD800™ Card Printer with Inline Lamination Module (CLM) until December 31, 2017.
Replace (Trade In) an old Datacard printer, or any other brand of card printer, and save up to $700 !

CALL DKC Associates for a quotation on your new Entrust Datacard CD800™ card printer with a great discount !

Entrust Datacard CR805™ SmartTrade Promotion
Entrust Datacard is extending the SmartTrade Program for the CR805™ Card Printer until December 31, 2017.
Replace (Trade In) an old Datacard printer, or any other brand of card printer, and save up to $350 !

CALL DKC Associates for a quotation on your new Entrust Datacard CR805™ card printer with a great discount !


Entrust Datacard SD260, SD360 and SD460 SmartTrade Promotion
Entrust Datacard is extending the SmartTrade Program for the SD260™, SD360™ and SD460™ Card Printers until December 31 2017.
Replace (Trade In) an old Datacard printer, or any other brand of card printer, and save up to $700 !

CALL DKC Associates for a quotation on your new Entrust Datacard SD260™, SD360™ or SD460™ card printer with a great discount !

October 16, 2017

Document Updates for Entrust Datacard™ CR805™ Desktop Retransfer Series Card Printer

There is new updated documentation available for the Entrust Datacard™ CR805™ Desktop Retransfer Series Card Printer.

Newly updated documentation for the Datacard™ CR805™ Retransfer Card Printer includes:

Entrust Datacard™ CR805™ Retransfer Card Printer User Reference Guide
The CR805 Retransfer Card Printer User Reference Guide contains basic information on common printer operations including:

  • Loading supplies
  • Recovering from error conditions
  • Using common functions of the LCD menu

Entrust Datacard™ CR805™ Retransfer Card Printer User’s Guide
This manual provides user information for the CR805 Retransfer Card Printer which includes:

  • An overview of printer components and options, and a description of the system label
  • How to use the printer, including how to power the printer on and off, how to use the front panel and LCD menus, card processing basics, how to print a test card, and how to load and replace supplies
  • How to perform routine maintenance and troubleshooting tasks

Entrust Datacard™ CR805™ Retransfer Card Printer Quick Install Guide
The Quick Install Guide for the CR805 Retransfer Card Printer.

Entrust Datacard™ CR805™ Retransfer Card Printer Installation and Administrator’s Guide
The CR805 Retransfer Card Printer Installation and Administrator's Guide includes:

  • Printer and network installation information
  • Printer Manager settings and adjustments
  • Elements of card design

October 15, 2017

DKC Associates and ID Cards Canada YouTube Channel

Come and check out the DKC Associates and ID Cards Canada YouTube Channel for lots of great videos we have put together just for you.

DKC Associates and ID Cards Canada YouTube Channel 

Be sure to return from time to time and catch up on any new videos we've posted.

Recently we posted some updated videos on how to perform a great manual cleaning of your FARGO HDP5000 Card Printer, and for the Fargo DTC4500 and Fargo DTC4500e Card Printers.

When you watch these videos, you will see just how much better your Fargo card printer is cleaned using the manual method that DKC Associates and ID Cards Canada teaches.

We have other great videos there now for other products and services that are geared towards your ID Card an Badging programs, facilities and access security, and more.

And don't be shy, if there's a particular video you would like to see on our channel for a product or service, let us know, and we'll make it for you!

Happy watching

October 13, 2017

Discontinuation of Entrust Datacard LM / RL Custom Holographic Originations and Re-Originations

Entrust Datacard is announcing the discontinuation of the custom holographic origination and re-origination offering for the LM200™, LM300™ and RL90™ laminators. Pricing for these products will no longer appear in price pages as of November 1, 2017.
With the discontinuation announcement of the SR200™ and SR300™ retransfer card printers and accompanying LM200 and LM300 laminators earlier this year, the discontinuation of new custom holographic origination and re-origination follows.
Entrust Datacard will continue to support re-orders of existing LM / RL custom holographic program supplies.

REPLACEMENT – UPGRADE OPTIONS
The NEW Entrust Datacard™ CR805™ Desktop Retransfer Series Card Printer with inline lamination module replaces the SR200, SR300, LM200 amd LM300 systems. Custom holographic options are available for the CR805 with CLM laminator.

 

October 12, 2017

Entrust Datacard Discontinuation of LM / RL DuraGard® Laminates

Entrust Datacard is announcing the discontinuation of generic holographic and clear 0.5 mil DuraGard® laminate offering for the LM200™, LM300™ and RL90™ laminators.

With the discontinuation announcement of the SR200™ and SR300™ retransfer card printers and accompanying LM200 and LM300 laminators earlier this year, the discontinuation of generic holographic laminates and clear 0.5 mil DuraGard® laminate offering follows.

The following supplies will be available until inventory is depleted:

DISCONTINUED ITEM NUMBER DESCRIPTION
538619-100  DuraGard Optigram(R) Laminate, 0.6 mil, Registered. "Datacard Certified Supplies"
538619-106  DuraGard Laminate, 1.0 mil, Registered, "Secure Globe"
538619-111  DuraGard, Optigram(R), Laminate, 1.0 mil, Registered, Full Card with Smart Card Window, "Datacard Certified Supplies"

 

The following supply will be available until inventory is depleted. Suggested replacement option also provided.

DISCONTINUED ITEM NUMBER / DESCRIPTION SUGGESTED REPLACEMENT
538619-002
DuraGard Laminate, 0.5 mil, Clear, Full Card
538619-001
DuraGard Laminate, 1.0 mil, Clear, Full Card

 

UPGRADE OPTIONS

The NEW Entrust Datacard™ CR805™ Desktop Retransfer Series Card Printer with inline lamination module replaces the SR200, SR300, LM200 amd LM300 systems. Generic holographic and clear laminate options are available for the CR805 with CLM laminator. 

Contact DKC Associates with any questions you may have, or for help in acquiring the appropriate supplies for your card printing department.

October 10, 2017

ALL NEW HID® FARGO® DTC1500 Card Printer Encoder Laminator

The ALL NEW HID® FARGO® DTC1500 is the latest card printer / encoder / laminator to join HID Global’s Professional Select Series of printers first introduced in 2016.

HID® FARGO® DTC1500 Dual-side printer 051405

Innovative, built-in security features
Easy-to-implement security features such as resin scramble data protection and custom overlay watermark come standard on every unit.

Low-cost, high-capacity consumables
High-capacity, full and half-panel color ribbons significantly lower cost-per-card and reduce total cost of ownership.

Highly versatile
Powerful printing in a modular, scalable design that simplifies in-field equipment upgrades and migration to higher levels of security.

Earth friendly
GreenCircle® Certified for efficient energy consumption and eco-friendly (ECO) refill ribbons.

Designed for government ID projects, universities and colleges, K-12 schools, healthcare facilities, and small-to-medium corporations, the DTC1500 boasts of distinctive security features ideal for these organizations. A built-in, custom watermark overlay function allows for the application of a customized transparent security image such as a logo, symbol, or text – to be integrated as a permanent watermark within the printed card’s overlay panel – making duplication virtually impossible. The DTC1500 custom watermark provides organizations with a cost-efficient way to significantly increase card security and thwart wouldbe-counterfeiters without additional investment in holographic overlaminates or foil cards.

For information and details, please visit the HID® FARGO® DTC1500 page

 

October 06, 2017

DKC Associates offre tous les services en francais

Saviez-vous que DKC Associates a un personnel bilingue, offrant des services et supports dans les deux langues officielles du Canada, l'anglais et le français.

Nos gestionnaires de comptes bilingues vous aideront avec toutes les questions relatives à la vente, et toutes vos enquêtes aux produits; tandis que nos techniciens de services bilingues qui travaillent sur vos équipements peuvent également répondre à vos questions et offrir l'assistance par téléphone.

N'hésitez pas à communiquer avec DKC Associates et ID Cards Canada pour de l'aide en anglais ou en français.

Nous servirons tout le Canada, et tout le monde qui fait partie de notre pays merveilleux.

 

Did you know that DKC Associates has a bilingual staff, offering service and support in both official Canadian languages, English and French.

Our bilingual account managers will help you with any sales questions, and product related inquiries; while our bilingual service technicians who work on your equipment can also answer your questions and offer telephone support.

Do not hesitate to contact DKC Associates and ID Cards Canada for help of any kind, in either English or French.

We serve all of Canada, and everyone that is a part of our great country.